Privacy Policy

How we protect and handle your information

Effective Date: January 2025

1. Introduction

Welcome to STAR EV Rental LLC, DBA Journee Rentals ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our rental golf cart services across different locations.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing information, and other details necessary for booking and renting golf carts.
  • Location Information: GPS data and location details to facilitate rental services across different locations.
  • Usage Information: Information about how you use our services, including rental history and preferences.
  • Device Information: Information about the device you use to access our services, such as IP address, browser type, and operating system.

3. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, manage, and improve our rental golf cart services.
  • Communication: To send you updates, confirmations, and other relevant information regarding your rentals.
  • Personalization: To tailor our services to your preferences and enhance your experience.
  • Analytics: To analyze usage patterns and improve our services.
  • Compliance: To comply with legal obligations and protect our rights.

4. Information Sharing

We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and customer support.
  • Affiliated Locations: Other rental locations within our network to facilitate seamless service across different areas.
  • Legal Authorities: When required by law or to protect our rights and safety.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal requirements.
  • Objection: Object to the processing of your personal information in certain circumstances.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at help@journeerentals.com